Privacy Policy
How Voltek IT protects your data and respects your privacy
Your data is our responsibility
Last updated: May 2, 2025
Introduction
Voltek IT ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage us as your Managed Service Provider (MSP).
As an MSP operating in New York, we comply with applicable laws and regulations, including the New York SHIELD Act, and implement industry best practices to ensure the security and privacy of your data.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website
- Subscribe to our newsletter
- Request information about our services
- Contact us via email, phone, or other channels
- Enter a contest, promotion, or survey
- Engage with us on social media
- Become a client and provide information for service delivery
This may include: name, email address, phone number, company name, job title, mailing address, and payment information.
Client Systems and Network Information
As an MSP, we may collect and process information about your IT systems, networks, and infrastructure, including:
- Device information (hardware, operating systems, software)
- Network configurations and settings
- IP addresses and hostnames
- System logs and performance data
- User accounts and access credentials (stored securely)
- Backup and recovery information
- Security monitoring data
Technical Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Time zone setting
- Pages visited
- Time spent on pages
- Referring website
- Other browsing data
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our IT managed services
- Monitoring and maintaining client systems and networks
- Detecting and addressing security threats and vulnerabilities
- Providing technical support and troubleshooting
- Processing transactions and sending related information
- Responding to your inquiries and providing customer support
- Sending administrative information and policy updates
- Sending marketing communications (with your consent)
- Personalizing your experience on our website
- Analyzing usage patterns to improve our services
- Protecting against fraudulent transactions
- Complying with legal obligations
Remote Monitoring and Management
As part of our MSP services, we may deploy remote monitoring and management (RMM) tools on client systems. These tools allow us to:
- Monitor system health and performance
- Apply security patches and updates
- Provide remote technical support
- Detect and respond to security incidents
- Perform scheduled maintenance
Our RMM activities are conducted with appropriate security controls and access restrictions. We maintain detailed logs of all remote access sessions and actions taken on client systems.
Legal Basis for Processing
For users and clients in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:
Performance of a Contract
Processing necessary to fulfill our contractual obligations to you
Legitimate Interests
Processing necessary for our legitimate business interests
Legal Compliance
Processing necessary to comply with our legal obligations
Consent
Processing based on your specific consent
How We Share Your Information
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf
Technology Partners
Software vendors and technology providers that help us deliver our MSP services
Business Partners
With your consent, to offer you certain products or services
Legal Requirements
If required by law or in response to valid requests by public authorities
Business Transfers
In connection with any merger, sale of company assets, or acquisition
With Your Consent
We may share your information for any other purpose with your consent
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including:
Encryption
Of sensitive data at rest and in transit
Multi-factor Authentication
For system access
Security Assessments
Regular security assessments and penetration testing
Employee Training
Security training and awareness programs
As an MSP, we understand the critical importance of data security and take extensive measures to protect client data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Compliance with Industry Standards
Voltek IT maintains compliance with relevant industry standards and regulations, including:
New York SHIELD Act
We implement reasonable safeguards to protect private information of New York residents
HIPAA
For healthcare clients, we maintain HIPAA compliance for handling PHI
GDPR
We respect the privacy rights of individuals in the European Economic Area
CCPA/CPRA
We honor the privacy rights of California residents
NIST Cybersecurity Framework
We align our security practices with NIST guidelines
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For client data, retention periods are specified in our service agreements. Upon termination of services, we follow secure data deletion procedures in accordance with our contractual obligations and applicable laws.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access
Right to Rectification
Right to Deletion
Right to Restrict Processing
Right to Data Portability
Right to Object
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Essential Cookies
Necessary for the website to function properly
Preference Cookies
Allow the website to remember choices you make
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Used to track visitors across websites to display relevant advertisements
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
For significant changes, we will make reasonable efforts to provide notice, such as an email notification. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Voltek IT
21235 42nd Ave #223Bayside, NY 11361
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Last Updated: May 2, 2025